1 Information We Collect

At SurgeKinetic, we collect information in several ways to provide you with the best possible educational experience in fundamental financial analysis. Here's what we gather and why:

• Contact details including email, phone, and mailing address
• Educational background and professional experience in finance
• Course preferences and learning objectives
• Payment information (processed securely through third-party providers)
• Technical data like IP address, browser type, and device information
• Website usage patterns and course engagement metrics

We also collect information automatically when you use our website through cookies and similar technologies. This includes your browsing patterns, time spent on different sections, and which educational materials you find most valuable.

2 How We Use Your Information

Every piece of information we collect serves a specific purpose in improving your learning experience. We don't collect data just to have it – everything has a clear educational or operational purpose.

• Delivering personalized course content based on your skill level
• Sending important updates about course schedules and curriculum changes
• Processing enrollments and managing your student account
• Providing technical support and answering your questions
• Improving our teaching methods based on student feedback and engagement
• Complying with educational regulations in Hong Kong

We analyze usage patterns to understand which teaching approaches work best. For example, if students consistently struggle with a particular concept in fundamental analysis, we'll revise that section to make it clearer.

3 Information Sharing and Disclosure

We're selective about who we share your information with. Your personal data stays within our educational ecosystem unless there's a specific reason to share it – and we'll always tell you about those situations.

• Service providers who help us deliver courses (like video hosting platforms)
• Payment processors for secure transaction handling
• Legal authorities when required by Hong Kong law
• Educational partners for joint programs (with your explicit consent)
• Analytics services to improve our website and course delivery

Any third parties we work with must meet our strict privacy standards. We sign data processing agreements that require them to protect your information just as carefully as we do.

4 Your Privacy Rights

You have significant control over your personal information. These aren't just theoretical rights – we've built systems to make them easy to exercise.

To exercise any of these rights, simply email us at support@surgekinetic.com with your request. We'll verify your identity and respond within the timeframes required by Hong Kong privacy laws.

5 Data Security and Protection

Protecting your information isn't just about compliance – it's about maintaining the trust you place in us as your educational provider. We use multiple layers of security to keep your data safe.

• End-to-end encryption for all data transmission
• Secure servers located in reputable data centers
• Regular security audits and vulnerability assessments
• Access controls limiting who can view your information
• Automatic backups with encrypted storage
• Staff training on privacy and security best practices

While no system is completely immune to security threats, we continuously update our protection measures. If a security incident ever affects your data, we'll notify you promptly and explain what happened and what we're doing about it.

6 Cookies and Tracking Technologies

Our website uses cookies to remember your preferences and improve your browsing experience. Think of them as digital bookmarks that help us provide better service.

• Session cookies that remember your login status
• Preference cookies that save your course settings
• Analytics cookies that help us improve our website
• Marketing cookies for relevant course recommendations

You can manage cookie preferences through your browser settings. Disabling certain cookies might limit some website features, but won't prevent you from accessing core educational content.

7 International Data Transfers

While SurgeKinetic operates primarily in Hong Kong, some of our service providers are located in other countries. When we transfer your data internationally, we ensure it receives the same level of protection.

• Cloud storage providers with global data centers
• Video hosting services for course content delivery
• Email services for student communications
• Analytics platforms for website improvement

All international transfers are governed by appropriate safeguards, including contractual clauses that require foreign processors to maintain Hong Kong-level privacy protections.

8 Data Retention Periods

We don't keep your information forever. Different types of data have different retention periods based on educational needs and legal requirements.

• Course enrollment data: Kept for 7 years after completion
• Payment records: Retained for 7 years for tax purposes
• Website analytics: Automatically deleted after 26 months
• Marketing communications: Until you unsubscribe
• Technical support records: Deleted after 3 years

After these periods expire, we securely delete your information unless you're still actively using our services. We also conduct annual reviews to remove data that's no longer needed.

9 Changes to This Privacy Policy

Privacy laws and our educational services evolve over time. When we update this policy, we'll make sure you know about significant changes that affect how we handle your information.

Minor updates that don't change how we use your data will be posted here with a new effective date. We encourage you to review this policy periodically, especially before enrolling in new courses.